Here at EcoLightingWorld we are dedicated to our customers for all your needs. The answers to many common questions can be found on our website. If your question isn’t answered or you need additional help, please feel free to contact us by phone or email:
Frequently Asked Questions (FAQ)
- What methods of payment do you accept?
- We accept Visa, MasterCard, Discover and American Express. You can also pay with PayPal
- Do You Charge Sales Tax?
- As a Washington, DC based company, we only collect sales tax on orders that ship to Washington, DC
- Is it Safe to Use My Credit Card on Your Website?
Yes! Your safety and confidence is a priority. When you place an order online through our website, your personal information and credit card or debit card information are encrypted using the most advanced SSL (secure socket layer) encryption technology available on the market. All your private data is processed by our bank, and we only receive an approval or denial. When you order online, we never receive any of your credit card or personal information. For all other kinds of orders, we have implemented a strict policy of destroying any private information we obtain.
- Can I Send an Item as a Gift?
- Yes, we can ship your gift directly to the recipient. When you checkout, fill out your name and address as the billing address and the recipient’s name as the shipping address. The receiver of the gift will only receive a packing slip and will not receive an invoice with the prices. All orders with different shipping and billing address will receive a packing slip without prices.
- Do You Have a Catalog?
- Our complete catalog is online-only on our website. We also send updates to our customers via our email newsletter. It’s filled with new products, exclusive deals, and home decor inspiration. Sign up in the footer of this page.
- Do You Offer Discounts?
Our products offer everyday value. We will occasionally run sales or offer discount coupons. Subscribe to our email newsletter updates, in the footer of this page.
- Do You Offer Free Shipping?
- Yes! For orders over $50, we offer free shipping to everywhere in 48 contiguous United States (sorry, not Hawaii or Alaska). Please note: we don’t refund shipping for returns. If an order received free shipping and a return is requested (not related to a defective product or mistake by us), the cost of the original shipping will be deducted from the refund.
- Please note that we work with various manufacturers and that free shipping and lead times and shipping requirements, based on product availability and product, may vary and can change at any time. Our Customer Service Department will reach out and inform you if there are any changes.
- When Will My Order Ship?
- We love fast shipping. We ship orders Monday- Friday. In most cases, orders will ship within 1-2 business days. Please note that during the busy holiday season, shipment may take an additional day or two due to the quantity of orders being processed. If the product is currently not available or will take longer than normal to ship, the estimated shipment date will be stated on the product page and on your order confirmation. If you would like an update on the status of your package, are on a deadline, or need special consideration and processing, please contact us at firstname.lastname@example.org.
- How Long Will it Take for My Package to Arrive?
- Once shipped, your order will arrive anywhere between 1 to 7 business days (for in stock items) based on standard shipping and the shipping location.
- What if I need to change the delivery address of an order?
- If you need to change the address, you’ll need to act fast. We can change it with no additional cost, if you contact us before we ship out your order. We try to get the order out as fast as we can, so get in touch with us right away. If your order is shipping by FedEx, changing the shipping address may result in a small additional fee. If your package is being delivered via USPS, we can’t change the shipping address once it’s in the mail.
- Where can I Find Detailed Information About the Products I’m Interested in?
- On each product’s listing page you can find complete product specifications, including measurements, materials, and even customer reviews. If you have any questions that aren’t answered on the product page, please Contact Us, and we’d be happy to help.
- Do You Offer Bulk Discounts
- Yes we do! If there is an product you’re interested in, please email us at Support@ecolightingworld.com with your request and we will be happy to help accommodate you.
- Can I Set-Up a Pre-Order With You?
- We are happy to work with you if you want to pre-order your products. If there is any change of schedule, we will send an email to you a notification you of any change
- Are You Adding Suppliers & Manufacturers to Your Catalog?
- Yes! We are always looking to add and grow our Catalog. We welcome all LED Suppliers & Manufacturers, Smart Home, Smart City, Energy Efficiency and Saving Product Providers to check out our Partnership Program here where you can find out more information and contact our team!